Thank you, lifemovers at Moovaz!

Not all superheroes wear capes.

Our movers have braved the pandemic to relocate people home safely. Thank you to our life movers for creating life well moved! 

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Country Updates

Find out more about the mobility updates around the world!

Australia | Canada | Hong Kong | New Zealand

 United Kingdom | United States | Singapore |Global Updates

The Singapore Government implemented stringent measures from 7th April – 1st June 2020 (inclusive), also known as the COVID-19 Circuit Breaker.

During the Circuit Breaker, increased safe-distancing measures were implemented in a bid to prevent escalating infections of COVID-19. It was done in the hopes of bringing the infection numbers down through the reduction in movements and interactions in public and private places.

From 2nd June 2020, Singapore will enter Phase 1, the safe and gradual re-opening of the country, with safe-distancing measures still implemented.

As we end the Circuit Breaker and enter Phase 1, Moovaz is actively aware of the requirements, and we would like to assure our clients and partners that we will continue operating business as usual. With the constraints set forth by the Singapore government, Moovaz will do our best to help our clients in need.

Our Operations

Ministry of Trade and Industry (MTI) has announced that, third party logistics providers, including companies which provide moving services to households and companies, can continue operations. Moovaz will continue to assist clients who are in need of moving during this period.

As of today, the following have been set in place:

  • All Moovaz HQ employees will be working from home and will continue to support our clients and partners via email, phone and text.
  • Calls to our company hotline will be diverted to a mobile line manned by our customer service manager.
  • Warehouse and packing crew will be activated only on job days that require crew on the ground given.

Additional operational measures to help existing clients move

During this period, Moovaz Customer service & Operations team will be carrying out extra checks and follow-ups to pre-empt any issues that may arise during this period.

  • Contacting our clients at least 2 to 5 days before assigned job date to confirm that the client is well enough to carry out packing/unpacking activities
  • Confirming with Condo MCST to check for any restrictions or additional measures needed to carry out packing/unpacking duties
  • Daily checks for packers’ temperature, well-being and contact tracing logs
  • Masks will be worn and hand sanitisers to be used when working

Pack

There is no better time to start packing. Request to start packing your household items while the situation is still within control. Once there is any lock down of sorts, it will be even harder to carry out packing service.

Store

With travelling plans being delayed due to closed borders, you mights not know when you’ll be flying and when your packed items should be shipped. Store them in a local warehouse first. The fees are likely to be cheaper than paying rent on your condominium unit with all your items inside.

Insure

Get an insurance coverage while your item sits in storage facilities. Buy a simple yet affordable insurance coverage to protect your items. Not only will it be relatively cheap, but it will buy you a peace of mind.

Protecting Our Employees And You

Taking care of our employees who serve you everyday. 

Supporting our Moovaz employees during this crisis period is critical to providing you with the services you need and expect. We have taken action as COVID-19 has spread to protect the physical well-being of our employees, so that they are in a position to care for their health while also supporting our customers.

We want to protect our staffs and you. Hence, please understand if there are some delays.

 We manage the number of crew for each job to protect both our staffs and you. Be assured that we will do our best to ensure the safety of every crew member. Below may be some issues to take note of during this period:

  • Re-arrangement of schedules for packing job days
  • Delays due to restrictions for work activities at specific condominium estates
  • Port customs delays 
  • Slower responses from various parties due to shutdowns in various businesses

We seek your kind understanding and our apologies in advance for any inconvenience caused. We greatly appreciate your patience and understanding as we work through this together.

Moovaz is implementing the Business Continuity Plans (BCP) to minimise disruption to our operations and ensure that business remains viable during the virus outbreak. Flexible working arrangements are already in place and business is as per usual. Moovaz is committed to delivering your shipment on time, and we will abide by our commitments even in these difficult times. 

We have already received news from several overseas ports that the customs clearing time has increased. Some delay will be expected and we seek your full understanding on this. 

Before every job commences, our packers’ temperatures are taken. If they are found to be sick, we will send them to a nearby doctor immediately for treatment. In addition, all packer teams will be equipped with hand sanitizers and additional face masks. They have also been briefed to observe good personal hygiene at all times.

Moovaz takes a very serious stance in preventing any spread of the virus. We seek your help and cooperation to inform us immediately if you are not feeling well before or on the scheduled day of your packing. Rest assured, we will do our best to assist you in every way possible. 

Yes, our packers will be wearing masks. As per MOH advisory, it is compulsory for everyone to wear a mask once they leave their homes. For further precaution, before each job commences, all our packers will have their temperatures taken to ensure that they are all well and healthy. Each of the packer teams is also equipped with a bottle of sanitiser to ensure their personal cleanliness at all times. 

If you need to postpone or cancel your move, please give notice at least 3 working days in advance. Any cancellation or postponement made less than 3 working days before the scheduled packing or delivery date will incur a cancellation fee of S$374.50 ($350 + 7% GST).

Who You Can Contact

The management team at Moovaz will continue to monitor the daily situation and provide timely updates to our clients whenever there are any major changes to current operations. Please feel free to contact the following personnel if you have any queries during this period of time.

Issues RegardingContact
New enquiry about potential movesSales Consultant, Lina Stothard

Lina@moovaz.com 

Or 

Moovaz company hotline (during office hours*)

+65 6252-3362

Confirmed packing/unpacking jobs (upcoming or packing done)Move Management Team

move.coordinator@moovaz.com 

Or 

Your personal Customer Service Manager

(based on the email you receive)

Or

Moovaz company hotline (during office hours*)

+65 6252-3362

Storage facilitiesSales Consultant, Lina Stothard

Lina@moovaz.com 

Business partnership mattersPartnership Consultant, Jerry Chua

jerry.chua@moovaz.com

Finance, paymentsFinance Team

finance@moovaz.com

Any other support requestsOperations Team, Lee Ming Hui

minghui.lee@moovaz.com 

*Our office hours are 10:00am – 6:00pm from Monday to Friday, Singapore time

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